Conditions, Return and Privacy Policy

  1. General Conditions
    By purchasing products from Toddle Care Ltd, you agree to comply with the following terms and conditions. These policies ensure transparency and a smooth shopping experience for all our customers.
  2. Product Quality and Safety
    All our products are made from eco-friendly materials and designed with child safety in mind.
    We ensure rigorous quality checks before dispatching any order.
  3. Order Processing and Shipping
    Orders are processed within 2–5 business days.
    Shipping times vary based on location. Customers will receive a tracking number once the order is shipped.
    Toddle Care Ltd is not responsible for delays caused by shipping carriers.
  4. Returns and Exchanges
    We strive to ensure customer satisfaction. If you are not happy with your purchase, you may be eligible for a return or exchange under the following conditions:

Eligibility for Returns
Returns must be requested within 7 days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase is required.
Non-Returnable Items
Customized or personalized products.
Items purchased on sale or during promotions.
Products damaged due to misuse or mishandling by the customer.
Exchange Policy
Exchanges are allowed only for defective or damaged products.
Customers must notify us within 48 hours of receiving a defective or incorrect item.
Replacement is subject to product availability.

  1. Return Process
    To initiate a return, contact our customer support at ritah@toddlecare.com.
    If approved, customers will be provided with return instructions.
    Customers are responsible for return shipping costs.
    Gift cards are not returnable.
  2. Refund Policy
    Refunds are processed within 7–10 business days after receiving the returned product.
    Refunds will be issued to the original payment method.
    Shipping fees are non-refundable, unless the return is due to our error.
  3. Cancellations
    Orders can be cancelled within 24 hours of purchase. Once the order is processed, cancellation requests will not be accepted.
  4. Privacy Policy
    At Toddle Care Ltd, we value your privacy and are committed to protecting your personal information.

Information We Collect
When you place an order, we collect your name, email, phone number, shipping address, and payment details to process your purchase.
If you contact us for support, we may collect additional information to assist you.
How We Use Your Information
To process and fulfill orders, including shipping and customer support.
To send updates, promotions, or special offers (only if you opt-in).
To improve our services and website based on customer feedback.
Data Protection & Security
We implement strict security measures to protect your personal information from unauthorized access.
We do not sell, trade, or share your information with third parties except for essential services (e.g., payment processing, shipping).
Your Rights
You have the right to request access to your personal data or ask for corrections or deletions.
You may unsubscribe from marketing communications at any time.
For any privacy-related concerns, please contact us at ritah@toddlecare.com.

  1. Customer Support
    For any questions or concerns regarding your order, please contact us at ritah@toddlecare.com. We are committed to providing excellent service and addressing customer concerns promptly.

Thank you for choosing Toddle Care Ltd!